Which of the following stage of communication process includes involves putting thoughts, ideas, or information into a symbolic form?
A. Encoding
B. Decoding
C. Receiving
D. Sending
Accepted Answers:
A. Encoding
To break the ice, a professional from West Bengal may try communicating in Bengali with a colleague from Bangladesh. While there are many overlapping words and phrases, the dialects are completely different. This may put the Bengali-speaking professional in an awkward position. This is an example of:
A. Physical barrier
B. Psychological barrier
C. Physiological barrier
D. Language barrier
Accepted Answers:
D. Language barrier
Which of the following is not a soft skill?
A. Social grace
B. Personal habits
C. Coding skills
D. Leadership traits
Accepted Answers:
C. Coding skills
______________are a collection of expressions and gestures that help us control and understand conversations better . It includes a combination of many aspects of body language such as: eye contact, touch, hand gestures, head nods or head shakes, facial expressions and vocal cues.
A. Illustrators
B. Emblem
C. Adaptors
D. Regulators
Accepted Answers:
D. Regulators
_______________are nonverbal signals with a verbal equivalent or direct verbal translation. They are deliberate movements of the body that are consciously sent and easily translated into speech, such as a wave that means “come here,” a thumbs-up gesture that means “okay,” and a wave that means “hello” or “good-bye.”
A. Illustrators
B. Emblem
C. Adaptors
D. Regulators
Accepted Answers:
B. Emblem
Which of the following statements best describes paralanguage?
A. It involves the speaker's choice of words.
B. It can create a distinct impression of the speaker.
C. Its main component is body language.
D. It exists beside language and interacts with it.
Accepted Answers:
D. It exists beside language and interacts with it.
Listening patiently to what the other person has to say, even if you do not agree with it is an example of:
A. Critical listening
B. Appreciative listening
C. Diplomatic listening
D. Empathetic listening
Accepted Answers:
D. Empathetic listening
Which of the following is NOT a characteristic of a good listener?
A. The good listener has a mental framework to put ideas in.
B. The good listener actively engages the ideas the speaker presents.
C. The good listener asks questions.
D. Has strong convictions about his own ideas.
Accepted Answers:
D. Has strong convictions about his own ideas.
A person has very strong convictions about his own opinion and does not listen to any of his colleagues. The barrier that prevents listening is
A. Physiological barrier
B. Psychological barrier
C. Physical barrier
D. Linguistic barrier
Accepted Answers:
B. Psychological barrier
In the context of speaking, ‘When in Rome act like Romans’ refers to
A. Speaking in an arrogant fashion
B. Speaking in a loud voice
C. Speaking in an aggressive tone
D. Speaking in a fashion to suit the communicative environment
Accepted Answers:
D. Speaking in a fashion to suit the communicative environment
According to various researches on gender communication, _________ are more animated and expressive than men facially and gesturally and are more inclined to express positive emotion
A. Men
B. Women
Accepted Answers:
B. Women
To be assertive is to be:
A. Firm
B. Precise
C. Aggressive
D. Loud
Accepted Answers:
A. Firm
Body posture and gestures are very importance during a telephonic conversation.
A. True
B. False
Accepted Answers:
B. False
The tone of voice in communication is defined as ‘the way a person speaks to someone’. It is how you use your voice to get your point across. If you don’t do it right, there is a risk of your point getting lost or misinterpreted.
A. True
B. False
Accepted Answers:
A. True
Silence can have different meanings in different cultures.
A. True
B. False
Accepted Answers:
A. True