1. Which of the following is not a component of EI at work?
A. Self-awareness
B. Self-regulation
C. Motivation
D. Social-Skill
E. Sympathy*
Explanation: Please refer to Lecture 21
Topic: How emotionally mature are you?
2. When a company fails to implement the pay hike, HR manager based on his experience devises a new formula for the turn around. This example fits with which of the components of Emotional Intelligence.
A. Self-awareness
B. Self-regulation
C. Motivation*
D. Social-Skill
Explanation: Please refer to Lecture 21
Topic: How emotionally mature are you?
3. The ability to control or redirect disruptive impulses and moods is called:
A. Self-regulation*
B. Motivation
C. Empathy
D. Self-reliance
Explanation: Please refer to Lecture 21
Topic: How emotionally mature are you?
4. Can learning and cultivating spiritual practices enhance one’s Emotional Intelligence?
A. Yes*
B. No
Explanation: It is one of the methods of improving EI. Please refer to Lecture 22.
Topic: Improving your emotional intelligence
5. Which part of the Limbic system is responsible for formation of emotional pathways?
A. Amygdala*
B. Hypothalamus
C. Hippocampus
Explanation: Please refer to Lecture 22.
Topic: Improving your emotional intelligence
6. The whole essence of emotional management is understanding one’s own emotions and other’s to deal with the situation. This statement is.
A. True*
B. False
Explanation: Please refer to Lecture 22.
Topic: Improving your emotional intelligence
7. Is empathy different from sympathy?
A. Yes*
B. No
Explanation. Empathy is putting oneself in other’s shoes, understand the problem from
others perspective and sympathy is expressing emotions and trying to relate to another
person but from one’s perspective.
Topic: Empathy
8. What does mirror neurons do?
A. React to emotions expressed by others
B. Reproduce emotions
i. Only A is true
ii. Only B is true
iii. Both and A and B are true*
Explanation: Please refer to Lecture 23
Topic: Empathy
9. Which of the following are the components of empathy?
A. Understanding others
B. Developing others
C. Having a service orientation
D. Leveraging diversity
i. Only A is correct
ii. Only A and B are correct
iii. Only A, B and C are correct
iv. All of the above are correct*
Explanation: Please refer to Lecture 23
Topic: Empathy
10. Interpersonal communication is a type of communication that takes place when we evaluate and react to internal and external stimuli.
A. True
B. False*
Explanation: It is a type of intrapersonal communication. Kindly refer lecture 24.
Topic: Intrapersonal Communication
11. Selective perception takes place in a communication cycle wherein the receiver in the communication process selectively sees and hears elements of communication based on ________________________ experience, background, and other personal characteristics.
A. sender’s
B. receiver’s own*
C. situational
D. psychological
Explanation: It is a direct question taken from the lecture . Kindly refer lecture 24.
Topic: Intrapersonal Communication
12. Intrapersonal messages reflect our entire personality. Thus, the study of intrapersonal communication begins with knowing ourselves.
A. True*
B. False
Explanation: It is a direct question taken from the lecture . Kindly refer lecture 24.
Topic: Intrapersonal Communication
13. Organizational strategic changes are transitions or modifications from an existing state to a desired state for attaining efficiency and effectiveness. This statement is:
A. True*
B. False
Explanation: Please refer to Lecture 25
Topic: Change Management
14. According to Lewin’s Force-Field Theory of Change, forces for change strengthen when restraining forces ______.
A. Lessen*
B. Increase
Explanation: Please refer to Lecture 25
Topic: Change Management
15. When change is initiated in the organization, it moves from the state of equilibrium to disequilibrium. This state of disequilibrium is accounted for internal and external factors. Which of the internal factors are behind this change?
A. Individual Performance
B. Political
C. Values
D. Technology
i. Only A is correct
ii. Both A and B are correct
iii. Both C and D are correct
iv. Both A and C are correct*
Explanation: Please refer to Lecture 25
Topic: Change Management